Optimizing Bus Passenger Complaint Service through Big Data Analysis: Systematized Analysis for Improved Public Sector Management

Optimizing Bus Passenger Complaint Service through Big Data Analysis: Systematized Analysis for Improved Public Sector Management

With the advances in industry and commerce, passengers have become more accepting of environmental sustainability issues; thus, more people now choose to travel by bus. Government administration constitutes an important part of bus transportation services as the government gives the right-of-way to transportation companies allowing them to provide services. When these services are of poor quali...

Passenger density and flow analysis and city zones and bus stops classification for public bus service management

This work presents, for the first time in literature, a low-cost framework to mine data obtained from passengers smart cards, buses GPS and bus stops geolocation using Lambda Architecture approach. Operators, companies, government and passengers will use this knowledge for improving usability, comfort, and quality of transportation service. This analysis gives greater insight into the volume an...

Environmental management solutions for bus terminals utilizing SWOT analysis

As a communication link between suburban and urban roads, terminals prevent buses from entering the cities, thus, they play an important role in improving traffic flow, reducing urban environmental pollution. Clearly, proximity of te rminals to cities will bring about environmental pollution in different forms (soil, water, air and wastewater). The current study tries to investigate the environ...

Big Data in the Public Sector

Advancing Ethical Culture through Transformational Leadership for improved Public Service Delivery: Ugandan perspective

Fundamentally, public services must be of high quality so as to satisfy the wants and needs of the beneficiaries. But it’s worrisome to discover that in Uganda, public services provided are of poor quality due to unethical behaviors and wanting leadership. The purpose of this study is to show that transformational leadership can advance ethical culture to spur provision of quality services. A r...